Frequently Asked Questions
Policies during Covid-19
During this ongoing crisis, our policies are vastly different than usual. The policies referenced on this page reflect those in place during normal operations, many of which are not in effect, or will be drastically impacted by temporary policies put in place to help stem the spread of the virus.
Please refer to the home page of our website for all policies in effect at this time, and know that those take precedence and supercede anything referenced here. Thank you.
What are your hours?
- 10AM-9PM Monday through Thursday, 10AM-5PM Saturday. We are closed for national holidays.
How do I get a library card?
- You must show us a valid photo ID, proof of your residency in Southgate (these can both be on one document, such as a driver’s license or state ID) and fill out a short form, in person. You can do this at the circulation desk.
- We will check to make sure you aren’t already registered here or at another library in The Library Network, of which we are a member. If you are, you can continue to use your existing account here. If not, we will register you for a new card.
- For more information about library cards, see the policy page.
Can I check out here with a card from another library?
- You can check out materials if you hold a card from any other library in The Library Network. You can find out more about this collaborative group of libraries on their website, and about checking things out from us on our policy page.
- Similarly, valid card holders can check out items from any of the other TLN libraries, holds can be placed for items at those libraries to be sent here (or vice versa).
Do I have to return your items to your library?
- No, you can return them to any TLN library, or return any other TLN libraries materials here. Whatever is most convenient for you!
How long can I check things out for?
- Books check out for three weeks.
- CDs, Magazines, and Movies all check out for one week.
- Video games check out for three weeks.
Are there any limits on how many items I can check out at a time?
- Books, CDs, Magazines, and Movies all have no limit. You may check out as many as you like at a time, but keep the late fees in mind.
- Video games are limited to two checked out at a time per patron.
How many times can I renew an item?
- Books and audiobooks may be renewed twice, unless they are new, in which case they may be renewed once.
- CDs, Blu-Ray, and DVDs may be renewed once, unless they are new; new CDs, Blu-Rays, and DVDs cannot be renewed.
- Items with holds on them cannot be renewed.
Are there any borrowing or rental fees?
- We do not charge any borrowing or rental fees for any of our items. We used to charge for Blu-Ray movies, but this is no longer the case. Keep late fees in mind however.
What are the late fees? Are there any other fees?
- Late Fees:
The Southgate Veterans Memorial Library has removed overdue item fees! After much consideration and debate, it was agreed that charging fines for overdue items works against our goal of providing access to information to everyone. This change is being undertaken on a trial basis while we gather information to ensure that removing fines helps us reach more people, does not disrupt library operations, or impede the sharing of resources. We are confident that this change will make the library a more pleasant and inviting place for all. Please click here for more information.
- Other fees:
- Lost or damaged materials will incur a replacement fee, based on our cost to replace the item. Replacement copies must be identical to the original item.
- While initial library cards are free, replacement cards cost $2.00.
- Books returned via the book drop before we are open for the day will be checked in as though they were returned on the previous day that we were open. Thus if a book is returned at 8AM on Thursday, it will have a check in date of the Wednesday before. If a book is dropped off at 9AM on a Monday, it will be checked in as though it had been returned the previous Saturday, and so on. Holidays are always taken into account when checking items in and determining due dates.
Computers and Printing
Can I use your computers?
- Everyone can use our public computer workstations.
- If you have a library card from any TLN library, you can use it and the PIN you set up for the online catalog (if you don't know it, please ask us to look it up for you) to log in.
- Kids can use the kid computers; adults may use any public computer, but should use a computer in the adult computer lab if possible. Parents or guardians must explicitly give permission for their children to use the computers, either in person each visit, or by signing a computer contract for each child. More information can be found on our policy page.
- The first computer session lasts for 1 hour. If there is no waiting list, you may have your time refreshed as many times as you need by asking at the circulation desk before your session times out; additional time is given in 30 minute increments.
- Please note: Use of the public computers is largely unrestricted, but keep in mind that it is a privilege that we may revoke at any time given cause. You are in a public place with other people around and must act accordingly. As such:
- Listening to audio content will require headphones. You may use your own, buy some from us, or borrow a loaner pair from us. Even with headphones on, keep the volume to a reasonable level.
- Accessing inappropriate content or engaging in illegal activity is considered grounds for revoking computer use privileges, at a minimum. For more specifics you can read our official computer use policy statement.
- In general, be considerate of your fellow patrons. Failure to do so will result in being asked to leave for the day.
What if I don’t have a library card?
- If you do not have a card, we can give you a guest pass. These passes are only good for two login attempts on the day that they are issued.
Can I print?
- Yes! To print, you must pre-load your card by paying cash at the circulation desk. Printing costs $0.10 per page for black and white, just as with photocopies. Print jobs in the computer lab are released from the print release station in the back of the computer room, with instructions posted nearby; pring jobs on the kid's computers come out in the staff workroom if black and white, or at the copy m achine if in color. Library cards will hold any leftover print value indefinitely, guest passes can be returned to the circulation desk to get your change back (or the money will be lost).
Do you have a fax machine?
- Yes! The cost to send a fax is based on the area code of the number it is being sent to.
- Local area codes: 248, 313, 586, 734, and 810 cost $1 for the first page, and $0.10 for each additional page.
- Long distance area codes: Within the U.S. cost $1 per page. Outside the U.S. are $5 per page, when possible (we will have to check the destination number).
- Toll free numbers (800, 844, 855, 866, 877, and 888) are free.
- It costs $0.10 per page to recieve a fax regardless of the point of origin.
Do you accept book donations?
- Yes! You can findt the details on our policies page
Can we use your meeting rooms and study rooms?
- We have meeting room space available for public meetings. Local, non profit groups may use them for free, other groups will incur a fee. For more information, see our policy page.
- Study rooms can also be used by individuals or small groups. First consideration will be given to tutoring sessions. Rooms not reserved can be used on a first come, first served basis. Reservations are free, except for for-profit groups. You can find more details on our policy page.
Can I check out eBooks from you? How?
- Yes, we provide access to many ebooks through Overdrive, a collaborative ebook lending site, as well as through Hoopla, another digital access service. We have no control over the specific titles available, which tend to change frequently. See our eBooks page for more information.
- We also own the rights to digitally access thousands of titles digitally, directly through our online catalog. For more information, see our eBooks page.
How do I check eBooks back in?
- Some Overdrive titles will allow you to check them in early, others do not. All of them will automatically check themselves back in after the due date expires, meaning they can never be returned late. The Southgate Digital Collection titles will do the same, unless they do not ever need to be checked back in, though this is rare.